Get Directions From...
Go
Directions to Bright Horizons Backup Solutions, Palo Alto. From San Francisco: Take 101 South, exit Oregon Expressway towards Palo Alto, left onto El Camino Real, right onto Palo Alto Square (first driveway to the right - if you pass McDonald's you've gone too far), right onto the 3-way stop sign, drive straight to the end of the driveway and curve to your left. Look for Building 3, Ste. 110. Buzzer on the right wall. From San Jose: Take 280 North, exit Page Mill Road towards Palo Alto Square, right on Ramos, left at the 3-way stop sign, onto first parking lot, parallel to Page Mill Rd. Look for Building 3, Ste. 110. Buzzer on the right wall.

Bright Horizons at Palo Alto

Home » USA » CA » Palo Alto » Bright Horizons at Palo Alto

Locate, Register and Reserve Back-Up Care Now

Start or update your registration, reserve back-up care, or manage an upcoming reservation.

Continue

Frequently Asked Questions

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Will you make sure my child does his homework?
We will set aside a quiet place and a time to encourage children to work on homework. This is often after lunch during quiet time. A faculty member will be available for guidance and questions. Since children come from many different schools and grades, we may not know everything about the particular subject or project. We can help your child resource the reference books and perhaps a child in the group who can lend a hand. If the homework is intense and the child needs a lot of dedicated time from one caregiver, we may suggest the assignment be completed at home.
Can I bring my mildly ill child?
The health and safety of each child is of paramount importance to Bright Horizons. In consideration of other families, we do not permit sick children to use the center. Children with a temperature, respiratory infection/sever cold, vomiting, diarrhea or other contagious diseases may not use the center.
What if my child gets sick while in back-up care?
We will contact you if your child becomes ill and will keep your child comfortable in a quiet area until you can arrive to take your child home. Children may occasionally seem ill without any clear cause. Please do not bring your child to a Bright Horizons center if your child seems “under the weather.”
I need to cancel my reservation. Is there a cancellation policy?

If you have a confirmed reservation and your plans for care change, please cancel your reservation promptly. Your cancellation will assist us in making every effort to accommodate other families’ requests. Reservations must be cancelled no later than 5:00 p.m. on the business day prior to the reserved day of care. No-shows and late cancellations may be counted as a use for the purposes of utilization and the collection of co-payments. 

Please check with your Human Resources department for specific information regarding your company's late cancellation policy regarding use counts and co-payments.


What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.