What is back-up care?
Back-up child care refers to child care solutions for those times when your normal arrangements break down. When the babysitter is ill, school is closed, or your work schedule suddenly changes, back-up care can assist with the exception. At our Centers, PNC children will enjoy a safe, nurturing environment while you are at work.
How many days of back-up care are available to me?
PNC employees receive 20 back-up care days per child per calendar year. Back-up care days may not be transferred from one child to another.
Can I use more than my allotment of 20 back-up days?
We are unable to provide families with additional back-up days, however we do have Special Programs available throughout the year, in which attendance does not count against your allotment of back-up days per year. These Special Programs can last from one day to 8 weeks ,depending upon the program (although they are typically one week long). A Special Program fee applies. Contact your center for details.
Is there a fee for me to use back-up care?
I recently reserved care. When will my reservation be confirmed?
The fee for back-up care is $25 per day per child, with a maximum fee of $50 per day per family. All center co-pays (including the use of Special Programs) are waived for families that receive state subsidy for childcare.
Fees for Special Programs may differ. Please contact the center for more information.
Our center makes every effort to confirm reservations as soon as we receive them. During high demand periods, we will confirm your reservation within a week of receiving it.
I need to cancel my reservation. Is there a cancellation policy?
Are meals provided at the center?
If you have a confirmed reservation and your plans for care change, please cancel your reservation promptly. Your cancellation will assist us in making every effort to accommodate other families’ requests. Reservations must be cancelled no later than 5:00 p.m. on the business day prior to the reserved day of care. No-shows and late cancellations will be counted as a use for the purposes of utilization, and the co-pay will be charged.
Can I bring my mildly ill child?
We provide all meals and snacks, including beverage choices of whole milk, 1% milk, and water.
The health and safety of each child is of paramount importance to Bright Horizons. In consideration of other families, we do not permit sick children to use the center. Children with a fever above 100.0 degrees, respiratory infection/severe cold, vomiting, diarrhea or other contagious diseases may not use the center.
What if my child gets sick while in back-up care?
We will contact you if your child becomes ill and will keep your child comfortable in a quiet area until you can arrive to take your child home. Children may occasionally seem ill without any clear cause. Please do not bring your child to a Bright Horizons center if your child seems “under the weather.”
Can I visit my child at the center anytime I’d like to?
Will my children spend the day together or be separated while in back-up care?
Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.You also have the option to take them out of the center for visits.
Because each day at the back-up program is different, groups are determined daily. Ratios, group sizes, staffing patterns and licensing requirements all dictate how children are grouped on a given day. On a low usage day, it is very likely that your children will be in the same group because the group size is small. On a high usage day, when the group size is larger, this may not be possible. Request to keep your children together when making your reservation so faculty can keep your wishes in mind when deciding on groups. Although there is no guarantee, we will do our best to accommodate your request. If they do end up in different groups, the children will be given plenty of opportunities to visit and interact with each other throughout the day.
Are all staff trained in CPR and First Aid?
What is The World At Their Fingertips?
All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.
Will you make sure my child does his homework?
Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.
We will set aside a quiet place and a time to encourage children to work on homework. This is often after lunch during quiet time. A faculty member will be available for guidance and questions. Since children come from many different schools and grades, we may not know everything about the particular subject or project. We can help your child resource the reference books and perhaps a child in the group who can lend a hand. If the homework is intense and the child needs a lot of dedicated time from one caregiver, we may suggest the assignment be completed at home.