How many days of back-up care are available to me? Available back-up days vary by company. To find out more information about your company’s back-up care program please contact your human resources department or call us directly.
Is there a fee for me to use back-up care? Fees vary by company. To find out more information about your company’s back-up care program please contact your human resources department or call us directly.
Are meals provided at the center? Our center has nutritious snacks as an option. You should bring any breakfast, lunch, and snack items your child needs for the day. Please note all Bright Horizons centers are nut free.
I need to cancel my reservation. Is there a cancellation policy? If you have a confirmed reservation and your plans for care change, please cancel your reservation promptly. Your cancellation will assist us in making every effort to accommodate other families’ requests. Reservations must be cancelled no later than 5:00 p.m. on the business day prior to the reserved day of care. No-shows and late cancellations may be counted as a use for the purposes of utilization and the collection of co-payments. Please check with your Human Resources department for specific information regarding your company's late cancellation policy regarding use counts and co-payments.
Can I visit my child at the center anytime I’d like to? Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.
Can I bring my mildly ill child? The health and safety of each child is of paramount importance to Bright Horizons. In consideration of other families, we do not permit sick children to use the center. Children with a temperature, respiratory infection/sever cold, vomiting, diarrhea or other contagious diseases may not use the center.
What if my child gets sick while in back-up care? We will contact you if your child becomes ill and will keep your child comfortable in a quiet area until you can arrive to take your child home. Children may occasionally seem ill without any clear cause. Please do not bring your child to a Bright Horizons center if your child seems “under the weather.”